Features and Benefits of a Heatlie BBQ.
Want to know more about:
1. Plate choices
2. BBQ Finishes
3. Sizes of BBQs with out legs (to place in recess)
Click HERE to download brochure.
How to Care for your Plate
What is the Barbecue plate made from?
The BBQ plate is made from mild steel and is available in 3 thicknesses:
- 5mm for everyday, backyard use
- 10mm for hire and catering purposes
- 20mm for Tepinyaki cooking
We recommend the 10mm for catering purposes as this will not warp when heated for long periods of time. The thickness of the plate conducts and holds the heat better than the thinner plate and results in no warping.
Do I need to season the plate?
Seasoning the plate will stop food from sticking and give you a better cooking surface.
Why has my hotplate discoloured?
This is a normal occurrence with stainless-steel hotplates after a period of time and should be no cause for concern as it will provide a better cooking surface. To maintain the colouring stainless steel hotplate, we recommend to thoroughly clean the hotplate with non-caustic cleaning products after each use.
My BBQ won’t light!
Download our Troubleshooting Checklist before phoning our Customer Service Hotline.
How do I light my BBQ if the piezo ignition does not work?
Light the front burner using 40mm match through porthole, located on the right hand side of the BBQ front panel.
How do I fix my piezo ignitor?
Look under the BBQ at the leads to the ignitor – are they attached? If not you can reattach the leads to the igniter by placing your hand up underneath the BBQ. If the lead is still loose, pinch the ends together with a pair of pliers. If they are attached and the ignitor is faulty, a Piezo kit can be ordered from the Spare Parts section of our online store.
How long will a 9kg gas bottle last on a Heatlie BBQ?
What is Heatlies Warranty for Commercial and Domestic BBQs? Veiw Details of our Warranty Policy.