Shipping policy

 

Shipping Options

You will only be offered one shipping option for your order. We use two couriers, TNT/FedEx and Australia Post. Depending on the size, weight and volume of your order, you will be offered the corresponding service. 

TNT/FedEx - Technology Sensitive express

Australia Post - Parcel Post

Please note we cannot accommodate third-party freight bookings. 

Shipping Costs

After adding your product to the cart and proceeding to the checkout, you will be prompted to enter your delivery address. From here we use a service that delivers live rates from couriers to provide a price based on order size, weight, volume and your shipping location. Heatlie BBQs has no control over these prices. 

Your order may be subject to further fees such as a redelivery fee of $25 if the initial delivery attempt by the courier is unsuccessful. 

Order Lead Times

BBQ manufacturing can take several days or weeks to complete. We can not make any promises as to delivery times and lead times. You will receive tracking information once your order has left our premises.

Delivery Instructions

You are given an opportunity to provide delivery instructions for the courier on the cart page. This is where you are able to give authority for the parcel to be left in a safe space. If nothing is instructed here, no delivery instructions will be given to the courier when we book in the shipping.

Please note that if the couriers do not follow your instructions, we are not responsible for this. Couriers are generally unable to call on or before arrival.