Hot Box

Hot Box

6000
$7,589.95 AUD
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Hot Box
1/10
Hot Box

Hot Box

$7,589.95 AUD
154

Australian Made

Made to Order

Built to Last
Return & Refunds

Heatlie has a 60-day return policy and all returns, cancellations and exchanges will incur a 20% restocking fee and a delivery fee from the place of pick up to the Heatlie factory. Alternatively, you may wish to organize your own transport at your own cost, to return the goods. Any refunds will only be given once the goods have been returned, inspected and are deemed to have...

1. Not been used

2. In new condition without any scratches, dents or marks that may occur through transport and use that will require that product to be refurbished in any way, for re-sale. This includes packaging. 

Proof of purchase is always required and this includes a corresponding Serial Number. 

Heatlie does not accept change of mind returns, nor will we refund if you have found the same product cheaper elsewhere.
Shipping

Shipping Options

You will only be offered one shipping option for your order. We use two couriers, TNT/FedEx and Australia Post. Depending on the size, weight and volume of your order, you will be offered the corresponding service. 

TNT/FedEx - Technology Sensitive express

Australia Post - Parcel Post & Express Post

Shipping Costs

After adding your product to the cart and proceeding to the checkout, you will be prompted to enter your delivery address. From here we use a service that delivers live rates from couriers to provide a price based on order size, weight, volume and your shipping location. Heatlie BBQs has no control over these prices. 

Your order may be subject to further fees such as a redelivery fee of $25 if the initial delivery attempt by the courier is unsuccessful.

Order Lead Times

BBQ manufacturing can take several days or weeks to complete. We can not make any promises as to delivery times and lead times. You will receive tracking information once your order has left our premises.

Most orders containing only spare parts/accessories will usually leave us within 1-3 days. This still cannot be guaranteed.

Freight

Heatlie BBQs carries insurance for all goods freighted. Once goods are set down at designated drop off point, they are no longer insured by Heatlie BBQs. Therefore, the customer needs to give clear instructions on where goods are to be delivered. Heatlie BBQs is not responsible for any goods lost, stolen or damaged after they have been signed over to the customer, their designated person or dropped at a stop instructed by the customer, (except in the event of damage which has occurred whilst being freighted as outlined below).

If no person is available to sign or no instructions have been left for the drop off of goods, then the goods may be taken back to the nearest depot and cost to retrieve goods will be the responsibility of the customer. Heatlie BBQs packages all goods appropriately to avoid and or minimize any damage being sustained during freight. Unfortunately, damage can occur which is beyond our control. It is the customer's responsibility to look over the goods when signing for delivery and making a note on the delivery cart note of any damage they perceive.

In the event that no damage was perceived, and the customer has acknowledged that the goods have been delivered in good order and condition. It is the customer's responsibility to unwrap and inspect goods within the first 48 hours of taking delivery. If damage is evident, the customer must notify Heatlie BBQs within this set time, in writing, outlining all damage sustained, accompanied by photographic evidence to this effect.

Heatlie BBQs require the goods to be repacked by the customer to an adequate standard for freight. In most cases, Heatlie BBQS will have damaged goods refreighted back to our factory, where goods will be inspected. In cases where claim of damage is proven - replacement of same will be sent back to customer. All goods must be returned in same condition as sent, except for damage sustained in freight. Claims of damage are limited to damage to goods only.

Heatlie BBQs does not cover any consequential loss or damage suffered by the customer as a result of the damage of goods.

Ordered Goods

It is the customer's responsibility to check over their goods within 48 hours of receiving them to ensure that the item/items are exactly what was ordered. Faulty items need to be sent back to Heatlie BBQs.

Heatlie BBQs require the goods to be repacked by the customer to an adequate standard for freight. In most cases, Heatlie BBQs will have goods refreighted back to our factory, where goods will be inspected. All goods must be returned in same condition as sent. Heatlie BBQs will view and determine if item is faulty or not what was ordered. If the item is deemed to be in good working order, not damaged and represents what was ordered then the cost of freight will be at the customer's expense.

Change of mind and not liking what was ordered from the website is not deemed as sufficient for return or refund. If Heatlie BBQs is notified within 48 hours of customer receiving goods and an item is deemed to be either faulty or not what was ordered, then Heatlie BBQs will make all reasonable efforts to correct the situation.

INSPECT YOUR DELIVERY FOR DAMAGE

Your package should arrive securely wrapped. If this is not the case please take a photo and contact us immediately. 

INSPECT YOUR ORDER

Verify: What you have received is what you have ordered.

MAKE SURE THIS IS NOT THROWN OUT IN THE PACKAGING. 

Inspect: All items for defects or damage. 

If defects or damage has occurred:

Notify info@heatlie.com.au within 48 hours of delivery being made to ensure we are able to act promptly. Include detailed photos, details of what has occurred and the sales invoice/order number.

WE WILL NOT ACCEPT any claims for damaged goods after 10 days from receipt of goods. Goods must be installed and used within 8 weeks of receipt. 

Finally, enjoy using your new BBQ!
Warranty

Heatlie BBQs warrants its products to be free of original manufacturing defects in material and workmanship, for a period of ten years from the date of purchase for domestic use and one year for commercial use. Any claim must be made within this time, dating from the date of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is subject to the following conditions:

  1. The warranty applies to the original owner, so long as the original date of purchase can be verified or Warranty Card has been completed and returned to Heatlie Engineering.
  2. The owner has the responsibility of adequately packaging the product and transporting it under insurance to place of purchase, Heatlie Authorised Service Centre, or to Heatlie Engineering, at the owner’scost.
  3. Warranty service must be performed by a Heatlie Authorised Service Centre or by Heatlie Engineering.
  4. Installation must conform to the applicable Gas and Building standards laid down by the country or state, and according to the Heatlie product instructions.
  5. This warranty policy does not cover any problem associated with rust.
  6. This warranty policy does not cover buckling or warping of the hotplate.
  7. Lack of maintenance, abuse, misuse, neglect, accident or improper installation of the appliance will not be covered.
  8. Corrosion or damage caused by exposure to the elements, insects, weather or hail will not be covered under this warranty.NOTE: All barbecues must be covered by a weatherproof cover when not in use.
  9. Any evidence that the product has been modified or serviced by an unauthorised person will voidthe warranty.
  10. Heatlie Authorised Service Centres or their representatives may provide on-site warranty service.

No other costs shall be covered by warranty other than the costs of parts and labour.

In the event that warranty service is required, contact a Heatlie Authorised Service Centre or the retailer from whom the product was purchased.
No other warranties, either expressed or implied, whether by distributor, retailer or employees of Heatlie, will be recognized or honoured by Heatlie. This limited warranty sets forth the sole remedy of the owner. The total liability of Heatlie Engineering is limited to the purchase of the product.

Heatlie are continually updating and improving their products. Therefore details and specifications are subject to change.

Accessories & Add-Ons
Description
  • Built tough for the catering industry
  • Holds food at safe temperatures
  • Australian Made
  • Gas powered suitable for outdoors
  • 9000 model holds up to 17 racks (9 included), 12 for the 6000 (6 included)
  • Flame failure technology for added safety
  • Removable interior parts for easy cleaning
  • Ribbon burner system for reliable heat
  • Easy portability with handles and wheels

Looking for commercial food preparation equipment? Heatlie has you covered. Between our BBQ, Roasters and Hot Boxes, we have everything you need for food catering for events of any size.

The Hot Box is a commercial appliance made to hold your prepared food at stable temperatures for extended periods of time. You can rely on the Hot Box to help you through even the toughest food service due to the high-quality Australian-made build.

This commercial food warmer is made to be transportable allowing you to take it anywhere your job requires! Built for durability, the Hot Box can withstand the bruising nature of on-the-road catering.

The Hot Box gives you the freedom to cater how you want to, with two sizes to ensure that you're prepared for any event. We offer two gas-powered models for outdoor food temperature control, the 6000 and 9000, allowing for commercial catering of any size.

Find out more about each model under the features tabs.

Check out our Hot Box Spare Parts and Accessories!

Heating

The Heatlie Hot Box utilises the Heatlie Ribbon Burner System and is fuelled by LPG to reach a maximum temperature of 160 celsius. Controlled thermostatically by an adjustable control knob, the Hot Box features push-button piezo ignition and flame failure technology which cuts off the gas supply if the flame is accidentally extinguished.

Heatlie Hot Boxes are sold standard with shelves for half of their capacity. With this setup, there is a 140mm gap between shelves, which allows the use of 100mm deep Bain Marie pans to be used for heating food. If you add extra shelves for full shelving capacity, the gap between each rack is reduced to 65mm which is ideal for heating plates or similar small dishes.

Cleaning

The commercial hot boxes feature removable burners, side rails and shelves for easy cleaning after a long period of use. To prevent food from falling, the shelves have a guard at the rear.

Mobility

Heatlie Hot Boxes are designed to be easily manoeuvred with rear wheels and handle rails. The design prevents the legs from digging into the ground, with a front skid base – ensuring that the unit stays level. During transportation, the door contains a latch that prevents the door from opening whilst the hose and regulator can be secured, providing you with peace of mind.

The Heatlie Hot Box food warmer comes fully assembled and ready to use.
Specifications & Dimensions

     Dimensions & Weight 6000 9000
    Total Unit Size 1370mm (H) x 575mm (D) x 675mm (W) 1830mm (H) 790mm (D) x 770mm (W)
    Shelves Included 6 9
    Shelf Maximum Capacity 12 17
    Weight 98kg 105kg

     

     Gas 6000 9000
    Jet Size 0.95mm 1.10mm
    Heat Output  11 MJ/hr 15 MJ/hr
    Burner Pressure 2.75 kPa 2.75 kPa

     

    Material Stainless Steel 304
    Finish Horizontal Brush
    Burner Material Stainless Steel 304
    Fuel Type Gas
    Gas Type LPG
    Ignition Type Piezo
    Control Knob Location Front Panel
    Mounting Heavy duty wheels 

    FAQs & Troubleshooting

    Is this an oven?

    The Hotbox is not designed to be used as a cooking oven. It is designed to keep cooked food warm once plated or in containers ready to serve.

    Will the Hot Box become damaged if transported frequently?

    One of the strengths of all Heatlie Products, including the Hotbox, is their durability. They are able to be moved and bumped and they continue to work for years and years, even in applications where they are used for many hours at a time, moved many times, and often not treated with care.

    Are spare parts available?

    Spare parts are available from our website or you can email us. 

    How do I care for my Heatlie Hotbox?

    To clean firstly remove the burner assembly at the bottom of the Hotbox, then wipe out with warm soapy water or steam clean.
    Downloads

    Hot Box Instruction Manual