The BBQ plate comes in either mild steel or stainless steel. We recommend mild steel as it conducts the heat better than stainless steel. Both products will need to be seasoned, similar to a wok, as this will stop any food from sticking to the plate while preventing the plate from rusting. Take note that the stainless steel plate will go black and will rust, due to the grade of stainless steel used. Further information about seasoning your hotpate is available here.
This is a normal occurrence with hotplates and should be no cause for concern – in fact when the hotplate becomes darker; it also becomes smoother, thus increasing the non-stick properties as well as providing a better cooking surface. To maintain the colouring of the stainless steel hotplate, you will need to thoroughly clean with non-caustic cleaning products after each use.
Using the Heatlie Heat Activated Cleaner:
1. Turn the BBQ off and wipe over with a clean, damp cloth when the heat has subsided.
2. Remove and clean the fat container.
4. Remove any build up on the plate with a scraper. Before turning your Heatlie barbecue on to high and leave for 3 minutes.
6. Squirt the Heat-Activated Cleaner on to the plate and with your scourer gently spread over the whole plate. Leave the mixture for a further minute.
8. Using a scourer, rub over the plate from edge to edge. Repeat over any area that may be particularly baked on.
9. Using the scraper, direct any residue on the plate toward the drain hole.
10. Turn the BBQ off and when the heat has subsided wipe over with a clean damp cloth. Remove and clean the fat container.
11. Immediately place cooking oil on the plate and heat for 2 minutes. (This will ensure the plate has a protective coating of oil and will not rust.)
The BBQ plate is now ready for use.
A full video is available on youtube on the Heatlie BBQs channel.
Standard Heatlie BBQ's last for between 6 and 16 hours - dependent on the model. Click here for a full guide on the gas usage of each BBQ.
If you already own a Heatlie BBQ and want to know the size; measure the outside of the hotplate, then measure the inside and subtract the difference.
The barbecue plate has a food-grade protective coating on it to prevent rust before use. Before inserting the hotplate into the barbecue this coating needs to be completely removed. Using warm, soapy water and a non-scratch scourer, wash the hotplate until the water runs clear. If the plate feels tacky to touch, wash again.
Repeat the cleaning process described above if the plate remains “tacky”.
The plate cannot be left without oil on it, i.e. it must be seasoned once the lanolin is removed.Seasoning the Barbecue Plate & Grill Plate
The Heatlie Island Gourmet plate is made of either mild steel or stainless steel (optional) and both need to be seasoned before use. This will reduce the likelihood of food sticking to the plate and ensure the longevity of the plate. This is a similar process to seasoning a wok.
To season the plate, first, follow the instructions on cleaning the barbecue plate (above).
Rinse and dry the plate or grill. Apply a layer of vegetable oil or cooking oil. Spread the oil over the plate using a scraper or brush. Turn the barbecue on and heat for around 3 minutes. Turn off the barbecue. Wipe off excess oil with a paper towel.
Your barbecue is now ready to cook.
The BBQ plate is made from mild steel or stainless steel and is available in 3 thicknesses:
5mm for everyday, backyard use
10mm for hire and catering purposes
20mm for teppanyaki purposes
We recommend the 10mm for catering purposes as this will not warp when heated for long periods of time. The thickness of the plate conducts and holds the heat better than the thinner plate and results in no warping.
Download our Troubleshooting Checklist before phoning our Customer Service Hotline.
How do I light my BBQ if the piezo ignition does not work?
Light the front burner using 40mm match through porthole, located on the right hand side of the BBQ front panel.
Look under the BBQ at the leads to the ignitor – are they attached? If not you can reattach the leads to the igniter by placing your hand up underneath the BBQ. If the lead is still loose, pinch the ends together with a pair of pliers. If they are attached and the ignitor is faulty, a Piezo kit can be ordered from the Spare Parts section of our online store.
One of the strengths of all Heatlie Products, including the Hotbox, is their durability. They are able to be moved and roughed around and will still continue to work for years and years. Even in applications where they are used for many hours at a time, moved many times, and often not treated with care.
To clean, firstly remove burner assembly at bottom of the Hotbox, then wipe out with warm, soapy water or steam clean. This product will stand up to the rigours of frequent transportation, as with catering operations.
To clean, wipe out with warm soapy water or steam clean. This product will stand up to the rigours of frequent transportation, as with catering operations.
If you find your Island Gourmet is not lighting, it may be an issue with the electrode placement.
View this video for further information.
A removable liquid collection container slides directly underneath the drain hole, allowing collection and easy disposal of fat.
The base of the oven can be lined with foil which can be easily removed after cooking and disposed of. Foil trays can also be used in the base and disposed of after use. The burner is able to be removed easily, enabling the oven to be steam cleaned.
The outside of the oven can be cleaned with any commercially available stainless steel cleaning products.
The pilot should be blue. The yellow flame means there is possibly an obstruction in the pilot light.
Firstly, remove the stainless controller cover by undoing the screws holding it on. The igniter is attached to this cover, so you will need to detach the piezo lead first (don’t forget to re-attach it later).
Remove the controller cover and controller from the end plate of the burner which is held on by two nuts and bolts.
Undo the two brass screws at the end of the pilot light assembly which hold on the clamping bracket.
The cover part of this assembly will not come apart. Rotate the pilot assembly out from behind the cover to access. The pilot light assembly should now be visible.
Remove the two hex headed slot screws that hold the pilot assembly together, (be careful as this is where the item may fall apart) you can now separate the pilot light components to individually look at and check to see that there is no obstruction anywhere.
The middle part of the bracket is the pilot light (with a mushroom looking top on it) Take the mushroom and stalk part out, check inside the mixing chamber (mushroom stalk) for obstructions. Look for grease, or insects or something small that has made its way into this chamber. Remove any foreign objects, clean any grease away. Blow out with compressed air if possible. If you fail to find anything foreign, the pilot light will need to be replaced.
Yes. Firstly remove the burner from the roaster.
Check that there are 3 individual flames coming out of the 3 port pilot light. One faces the electrode, one faces the burner, and the other faces the thermocouple, and they should all be of equal size. If not this means there is an obstruction in one of the ports.
The flame should be large enough to encase the tip of the thermocouple. If not, tip burner upside down, and on the base of the pilot light, there is a hexagonal cap with a screwdriver slot. (ensure the pilot light is not on for this procedure.)
Remove the hexagonal cap where you will find another screwdriver slot, this one is brass.
Turn this slot anti-clockwise a couple of degrees only. Then replace the cap, turn the burner back over and re-light the pilot light. This should have increased the size of the flame. If it is still not big enough, repeat this process until it is.
The flame must remain blue, if it turns orange it can cause soot build up on the thermocouple and will cease to function properly.
Yes. These can be purchased through any retail outlet which sells Heatlie products.