The BBQ plate comes in either mild steel or stainless steel. We recommend the mild steel as it conducts the heat better than stainless steel. Both products will need to be seasoned, similar to a wok, and this will stop any food from sticking to the plate, and will stop the plate from rusting. Even the stainless steel plate will go black and will rust, due to the grade of stainless steel used for this purpose. Further information about seasoning your hotpate is available here.
This is a normal occurrence with hotplates and should be no cause for concern – in fact when the hotplate becomes darker; it also becomes smoother, thus increasing the non-stick properties as well as providing a better cooking surface. To maintain the colouring of the Stainless-steel hotplate, you will need to thoroughly clean with non-caustic cleaning products after each use.
After use, scrape the food particles off the hotplate and apply a layer of cooking oil before replacing the lid for protection.
Avoid washing the plate with water. Clean the Barbecue with a soft cloth and a comercially available stainless steel cleaner.
Both the mild steel and stainless steel plates wil become black with use. This is charecteristic of all Heatlie Barbecue plates. Do not leave the barbecue heating without food for longer than 5 minutes as this can damage the hotplate.
A full video demonstrating the cleaning process is available on our Facebook page at this link.
Standard Heatlie BBQ's last for between 6 and 16 hours - dependent on the model. Click here for a full guide on the gas usage of each BBQ.
If you already own a Heatlie BBQ and want to know the size; measure the outside of the hotplate, then measure the inside and subtract the difference.
The BBQ plate is made from mild steel or stainless steel and is available in 3 thicknesses:
5mm for everyday, backyard use
10mm for hire and catering purposes
We recommend the 10mm for catering purposes as this will not warp when heated for long periods of time. The thickness of the plate conducts and holds the heat better than the thinner plate and results in no warping.
Download our Troubleshooting Checklist before phoning our Customer Service Hotline.
How do I light my BBQ if the piezo ignition does not work?
Light the front burner using 40mm match through porthole, located on the right hand side of the BBQ front panel.
Look under the BBQ at the leads to the ignitor – are they attached? If not you can reattach the leads to the igniter by placing your hand up underneath the BBQ. If the lead is still loose, pinch the ends together with a pair of pliers. If they are attached and the ignitor is faulty, a Piezo kit can be ordered from the Spare Parts section of our online store.
One of the strengths of all Heatlie Products, including the Hotbox, is their durability. They are able to be moved and bumped and they continue to work for years and years, even in applications where they are used for many hours at a time, moved many times, and often not treated with care.
To clean, firstly remove burner assembly at bottom of the Hotbox, then wipe out with warm soapy water or steam clean. This product will stand up to the rigors of frequent transportation, as with catering operations.
To clean, wipe out with warm soapy water or steam clean. This product will stand up to the rigors of frequent transportation, as with catering operations.
If you find your Island Gourmet is not lighting, it may be an issue with the electrode placement.
View this video for further information.
A removable liquid collection container slides directly underneath the drain hole, allowing collection and easy disposal of fat.
The base of the oven can be lined with foil which can be easily removed after cooking and disposed of. Foil trays can also be used in the base and disposed of after use. The burner is able to be removed easily, enabling the oven to be steam cleaned.
The outside of the oven can be cleaned with any commercially available stainless steel cleaning products.
The pilot should be blue. The yellow flame means there is possibly an obstruction in the pilot light.
Firstly, remove the stainless controller cover by undoing the screws holding it on. The igniter is attached to this cover, so you will need to detach the piezo lead first (don’t forget to re-attach it later).
Remove controller cover and controller from the end plate of burner which is held on by two nuts and bolts.
Undo the two brass screws at the end of the pilot light assembly which hold on the clamping bracket.
The cover part of this assembly will not come apart. Rotate the pilot assembly out from behind the cover to access. The pilot light assembly should now be visible.
Remove the two hex headed slot screws that hold the pilot assembly together, (be careful as this is where the item may fall apart) you can now separate the pilot light components to individually look at and check to see that there is no obstruction anywhere.
The middle part of the bracket is the pilot light (with a mushroom looking top on it) Take the mushroom and stalk part out, check inside the mixing chamber (mushroom stalk) for obstructions. Look for grease, or insects or something small that has made its way into this chamber. Remove any foreign objects, clean any grease away. Blow out with compressed air if possible. If you fail to find anything foreign, the pilot light will need to be replaced.
Yes. Firstly remove burner from roaster.
Check that there are 3 individual flames coming out of the 3 port pilot light. One faces the electrode, one faces the burner, and the other faces the thermocouple, and should all be of equal size if not this means there is an obstruction in one of the ports.
The flame should be large enough to encase the tip of the thermocouple. If not, tip burner upside down, and on the base of the pilot light there is a hexagonal cap with a screwdriver slot. (ensure the pilot light is not on for this procedure.)
Remove the hexagonal cap where you will find another screw driver slot, this one is brass.
Turn this slot anti-clockwise a couple of degrees only. Then replace the cap, turn burner back over and re-light the pilot light. This should have increased the size of the flame. If it is still not big enough, repeat this process until it is.
The flame must remain blue, if it turns orange it can cause soot build up on the thermocouple and will cease to function properly.
Yes. These can be purchased through any retail outlet which sells Heatlie products.